Return Policy
We want you to be completely satisfied with your purchase. If you are not, you can return your product under the following conditions:
1. Return Window
You may return eligible items within 7 days from the date of delivery.
2. Return Cost
All returns are free of charge. We will cover the shipping cost for sending the product back to us.
3. Return Methods
We offer the following return options:
Return label included in the package – Attach the provided label and drop off at the specified courier point.
Downloadable return label – You can request and download a prepaid return label from your account.
Customer-arranged return – If you prefer, you may ship the item back to us using your preferred courier service, and we will reimburse the shipping charges.
4. Return Eligibility
Items must be in their original condition and packaging.
All accessories, manuals, and free gifts (if any) must be included.
Certain products may not be eligible for return due to hygiene, safety, or perishable nature. These will be clearly marked as Non-returnable on the product page.
5. How to Initiate a Return
Go to https://sushwa.com/en-gb?route=extension/mazaengine/maza/page&mz_page_id=12 or contact our support team at sushwa.com@gmail.com
Provide your order number, product details, and reason for return.
Follow the instructions provided for your preferred return method.
6. Refund Process
Once we receive and inspect your return, we will process your refund within 5–7 business days to your original payment method.
If the item is damaged or missing parts not due to our error, only a partial refund may be granted.
Contact Us
If you have any questions about our return policy, please contact:
📧 Email: sushwa.com@gmail.com
📞 Phone: 9100444069